Over 65% of firms listed on the London Stock Exchange admit to outsourcing business processes. It is believed that the percentage is in fact far greater than this. Consumers are already aware of the outsourcing of processes such as call handling, tele-sales and payroll work. Over the last 10 years the volume and variety of business processes outsourced has increased considerably.
This increase comes about because of the need to:
- find specialist staff who are able and willing to take on the tasks required for businesses.
- use resources more effectively and efficiently
- reduce overheads
- reduce or limit increase in office accommodation
- Appreciate that businesses are best left to deal with their core activities by outsourcing support functions is also very important.